Mortgage Collections

Mortgage Collections | Financial Service Company

Location: Sydney NSW (Chatswood) Salary: $90,000 + Super | Hours: 8:30 AM – 5:00 PM Work Model: Hybrid option available after initial training period.

Join an experienced collections team within a well established financial service company.

Are you ready to advance your collections career with a company that offers real stability and a genuinely positive work culture?

Our client, a highly reputable financial services firm in Chatswood, specialises in Commercial Collections within business finance, insurance, loans and investments. They are looking for an experienced Collections Officer to join their high-performing team. If you seek professional growth and a supportive, no-KPI environment, this is your next move.

What's On Offer?

• Competitive Salary Package: Generous base salary with superannuation.

• Positive Culture: A collaborative, down-to-earth team environment that values initiative, teamwork, and genuine customer care, not just metrics.

• Stability & Growth: Fantastic opportunity for long-term career progression and development support.

• Hybrid Work: Enjoy flexibility after your first week of training.

Your New Role

As a Mortgage Collections Officer, you will be responsible for managing a large ledger of secured asset contracts that require monthly collections as well as a large ledger of secured asset contracts that require recoveries actions. A core function of this role will be skip tracing early-stage delinquencies and late-stage debtors using private databases and open source intelligence tools. You'd be negotiating collections, settlements and payment plans with debtors. Liaising with 3rd party repossession teams about location of assets and debtors to enforce contract terms and recover missing/stolen assets. Preparing and sending documents to clients and repossession teams. Documenting accurate and thorough notes surrounding recoveries activities

More Key Responsibilities:

• Manage a high volume of inbound and outbound collections calls with professionalism.

• Maintain accurate and detailed records of all communications in the database.

• Provide exceptional customer service and maintain positive client relationships throughout the collections process.

About You

The ideal candidate will have a well-established background in mortgage collections and skip tracing within a financial services environment (internal collections)

You will possess:

• Proven experience in mortgage collections, specifically with skip tracing tools and techniques.

• Strong communication, negotiation, and problem-solving skills.

• Confidence in using collections databases and skip tracing resources.

• High attention to detail and excellent organisational skills.

• A positive and resilient attitude with a clear desire to grow within the company.

• Late stage recoveries is a must

Ready to Apply?

If you're ready to take the next step in your already well established collections career and join a company that genuinely supports your development, we'd love to hear from you!

Please email your CV directly to olivia.king@randstad.com.au.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.